Refund Policy
TPC Store
Guarantee / Return Policy TPC
Return Policies
All returns must be accompanied by an original receipt or packing slip.
All merchandise ordered online must be returned within 14 days of the ship date printed on the packing slip. Unless stated otherwise (i.e. items listed as non-returnable), the following return policies apply to all items ordered online.
TPC-The Performance Company Pty Limited (TPC) is committed to excellent customer service. If for some reason you need to return or exchange your merchandise please follow the guidelines below. All merchandise must be received in new, salable condition for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used to place the order. Software and other shrink-wrapped items are non-returnable if opened, however defective merchandise may be replaced (see below).
Return Authorization
All returns will require prior authorization. To initiate a return please provide details in the contact us section of our website, www.tpc.net.au
Wrong item: We will promptly replace or, at our discretion, refund any merchandise delivered that is not what was ordered. Shipping is refundable only if the wrong merchandise resulted from an error by TPC. If you made a mistake or have changed your mind, you will have to pay for all shipping charges when returning or exchanging an item.
Defective Merchandise: We will replace or, at our discretion, refund any merchandise that you receive that is damaged or defective. We will credit the account used to place the order for the cost of return shipping upon receipt of the damaged or defective merchandise at our warehouse. Return of original damaged packaging will be required.
Please ship returns to:
TPC-The Performance Company Pty Limited
Att: Web Order Returns
PO Box 639
Rozelle, NSW
Australia 2039
An original receipt or packing slip is required with all returns. Be sure to include the reason for the return or exchange. Please use FedEx, UPS and/or purchase insurance when returning items, for your own protection. TPC reserves the right to refuse any refund or return.
