Learning Short-Takes

Catherine Mattiske is an accomplished author and publisher. The best-selling, ‘Train for Results’ (Allen and Unwin), is on academic reading lists worldwide and is now in its 3rd edition.

Catherine Mattiske also published the 27 part ‘Learning Short-takes’ series in 2009.

Available Titles

Adult Learning Principles 3

The principles of adult learning underpin all corporate training programs including face-to-face and e-learning. Participants are encouraged to learn and are assisted in their learning by training programs that cater for different learning styles. All adults have a unique combination of preferences that make up their personal learning style. To be trained in contrast to a preferred learning style can result in training that is difficult to understand, poorly paced, and difficult to retain and apply. With increasing pressure on training departments to reduce the duration and increase the effectiveness of training, instructional designers and trainers must have a solid knowledge of the theories and principles of adult learning and how this can be applied to ensure balanced training for all learning styles. This Learning Short-take combines self-study with workplace activities to build knowledge of adult learning principles. You will learn three advanced principles of adult learning: Multiple Intelligences, Whole Brain Learning and Metacognitive Reflection. The Learning Short-take is designed primarily for trainers who work in face-to-face training, however is also as appropriate for those developing other types of training interventions (e.g. e-learning, self-study).

Negotiating for Success - The Next Step

Negotiation involves two parties who each have something that the other wants, trying to reach a mutual agreement to exchange, through a process of dialogue and bargaining. To negotiate successfully you need a game plan – your ultimate aim and a strategy for achieving it. The key to effective negotiating is having a negotiation strategy, understanding the difference between ‘positions’ and ‘interests’, knowing how to make concessions, managing negotiation deadlocks, and having respect for the negotiation relationship. It would be expected that participants would have completed Level 100 – Negotiating for Success as a pre-requisite. This Learning Short-take combines self-study with workplace activities to develop skills successful negotiating. Participants will add to their toolkit of basic negotiation techniques by further exploring the BATNA (Best Alternative to a Negotiated Agreement) concept for improved negotiation outcomes plus other advanced negotiating skills. Participants will learn how to prepare for their next negotiation to protect themselves from accepting terms which are unfavorable, avoid rejecting terms that they would be wise to accept, and be flexible enough to permit exploration of creative alternatives. This Learning Short-take is designed for completion in approximately 90 minutes.

Debrief & Feedback Strategies

Participants in training value constructive feedback over tangible rewards. The effective use of feedback and debriefing is vital for transfer of learning, participant motivation and workplace application. Learning and application opportunities can be wasted when participants fail to receive relevant information about their performance. This Learning Short-take combines self-study with workplace activities to develop skills in delivering training feedback and debriefing learning activities. It is designed primarily for trainers who work in face-to-face training, however is also as appropriate for those developing other types of training interventions (e.g. e-learning & self-study). Participants will evaluate their current approaches to delivering training feedback and activity debriefs, and develop new and innovative approaches to maximize learning.

Strategic Training Management

Learning and Development Managers are often highly competent trainers who have been promoted on their technical capability and have a history of success in designing and delivering learning outcomes. Apart from their knowledge of instructional design, training delivery, training administration, and training logistics, today’s Training Manager must have skills in leadership, coaching, counseling, and resource planning. Furthermore, he or she must have a fundamental understanding of the broader business strategy and the impact and contribution of the Learning and Development function on organizational objectives. This Learning Short-take combines self-study with workplace activities to develop skills in effectively leading the training team to deliver organizational goals. Participants will evaluate their current approach to management of the training function and develop new and innovative approaches for application in their role. This Learning Short-take is designed for completion in approximately 90 minutes.

Adult Learning Principles 1

The principles of adult learning work on the basis that we all learn differently, and that way we like to receive and interpret information varies from person to person. Instructional designers and trainers who use a combination of adult learning principles to provide balance in their programs, raise the odds of keeping all participants focused and engaged throughout the learning process. A good mix of adult learning styles is critical in ensuring learning through participant retention and workplace application. This Learning Short-take combines self-study with workplace activities to develop skills and knowledge in the principles of adult learning. Participants will add adult learning techniques to their ‘grab bag’ of instructional design tools for improved learning outcomes. Participants will evaluate their current approach to instructional design, and develop new and innovative strategies to engage learners at every level. Significantly increasing participant retention and training results, this Learning Short-take will fuel your confidence in designing successful training every time. The Learning Short-take is designed for completion in approximately 90 minutes.

Adult Learning Principles 2

In the world of training and development, the subject of measuring return on investment (ROI) is discussed frequently. Organizations everywhere are searching for the perfect measurement system to link human resource capability with the business strategy. Organizations pay for their people to attend training and in return they expect to see learning goals achieved. They also expect that learning outcomes will have a positive impact on the bottom-line. To achieve this result, it is important to understand how learning can be effectively measured in the classroom. It is during the training itself that we have the first opportunity to observe learning transfer taking place. If this can be managed and measured in the classroom, then there is real opportunity to measure workplace application and contribution to organizational results. This Learning Short-take combines self-study with workplace activities to develop skills in learning measurement. Participants will examine the importance of ROI in training and explore common myths around learning measurement. Participants will learn practical tools and develop new and innovative strategies to assess learning in the classroom. The Learning Short-take is designed for completion in approximately 90 minutes.

Fast-Track Instructional Design

A sound instructional design process is critical to training success and learning retention. The instructional design process dictates the flow of the training program and if structured effectively, ensures both trainer and participants achieve program and learning objectives. This Learning Short-take introduces the 9-step instructional design model to facilitate program success from a ‘great Open’ to a ‘sensational Close. This Learning Short-take combines self-study with workplace activities to provide you with loads of tips, tricks and techniques for writing and creating sensational training courses. You will learn a proven 9-step process which reduces instructional design time, balances the needs of all learners, and ensures maximum participant retention and application. It will fuel you with new ideas and recharge your enthusiasm for course design. The Learning Short-take is designed for completion in approximately 90 minutes.

Negotiating the Million Dollar Deal

Wherever parties with different interests and perceptions depend on each other for results, negotiation matters. Most executives know the basics of negotiation, however high stakes and the pressure of negotiating can result in poor outcomes and costly mistakes. Even experienced negotiators have been known to leave money on the table, remain deadlocked and damage relationships. The very best negotiators are changing the rules of the negotiation game. To advance their full set of interests, they understand and shape the others side’s choice, such that the other chooses what they want. This is the true art of master negotiating and is a critical skill particularly when the stakes are high. This Learning Short-take combines self-study with workplace activities to develop skills in high level negotiating. Participants will add master negotiating techniques to their ‘grab bag’ of traditional negotiation tools for improved negotiation outcomes. Participants will evaluate their current approach to negotiation, and develop new and innovative strategies to get everything they want while maintaining long term and effective business relationships. This Learning Short-take is designed for completion in approximately 90 minutes.

Understanding Relationship Selling

In selling there is one simple truth – most of the business you do is based on the relationships that you have with your customers, and your best customers are the ones with whom you have the best relationships. When your customers like you, respect you and trust you, the relationship will continue to create value long after the first sale, boosting long term profitability and success. This Learning Short-take combines self-study with workplace activities to develop skills in relationship selling. Participants will compare traditional selling techniques with more modern sales processes based on the development of trust, rapport and empathy. Participants will evaluate their own approach to selling, and develop new and innovative strategies to foster key relationships, understand customer needs, and provide appropriate sales solutions. This Learning Short-take is designed for completion in approximately 90 minutes.

Understanding Customer Motivation

Facilitation is fast becoming a key skill for anyone who is in a team, leading a project team, heading up a working group or managing a department. Facilitation is the skill, and art of guiding others to solve problems and achieve objectives without personally giving advice or offering solutions. A facilitator provides the structure and process – enabling groups to function effectively and make high-quality decisions. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to become an effective facilitator. You will learn how to motivate and enable groups to develop team plans and provide solutions to team problems. You will be guided through a comprehensive approach to prepare for a facilitation session, focus the group, use (not abuse) the power of the pen, gather information, manage dysfunction, build consensus, maintain high energy, close the session, and construct customized agendas. The Learning Short-take is designed for completion in approximately 90 minutes.

Sales Force Leadership

Sales Managers are highly competent sales people who have been promoted on their technical skills and selling capability. Apart from product, service and sales knowledge, today’s Sales Manager has skills in leadership, coaching, counseling, planning and business strategy. This is supplemented by a thorough knowledge of budgeting, forecasting and people management issues. This Learning Short-take combines self-study with workplace activities to develop skills in key facets of Sales Management. Participants will evaluate their current Sales Management approaches and develop new and innovative approaches for application in their role. This Learning Short-take is designed for completion in approximately 90 minutes.

Confident Facilitation Skills

Facilitation is fast becoming a key skill for anyone who is in a team, leading a project team, heading up a working group or managing a department. Facilitation is the skill, and art of guiding others to solve problems and achieve objectives without personally giving advice or offering solutions. A facilitator provides the structure and process – enabling groups to function effectively and make high-quality decisions. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to become an effective facilitator. You will learn how to motivate and enable groups to develop team plans and provide solutions to team problems. You will be guided through a comprehensive approach to prepare for a facilitation session, focus the group, use (not abuse) the power of the pen, gather information, manage dysfunction, build consensus, maintain high energy, close the session, and construct customized agendas. The Learning Short-take is designed for completion in approximately 90 minutes.

Internal Performance Consulting

The training function has evolved in recent years from a focus on training employees that aims to improve individual performance, to a more comprehensive focus that aims to improve individual, team, and total organizational performance. Traditional training departments are under increasing pressure to make the transition from reactive service providers to proactive business partners, assisting the organization to achieve its objectives. This Learning Short-take will provide you with key strategies to assist you in making a successful shift to the Internal Performance Consulting role and identify where you fit in this role. It will also enable you to clearly integrate learning and development aspirations within the broader organizational goals. This Learning Short-take is designed for completion in approximately 90 minutes.

Successful Project Management

Project Management is a method and set of techniques based on planning, estimating and controlling work activities to achieve a desired result on time, within budget and according to specification. During a project’s life cycle, project management focuses on three basic parameters: quality, time and cost. A successfully managed project is one that is completed to specified quality, on or before the deadline, and within budget. This Learning Short-take allows you plan and implement a project within your organization using proven Project Planning tools. You will learn the keys to successful project management by following a structured approach to planning, implementation and review. The Learning Short-take uses your own project to improve your project management skills.

The Effective Leader

Principles of Effective Leadership has been designed to provide learning for employees with the express objective of empowering individuals to take more responsibility of their behavior and performance. Increased leadership skills moves individuals and teams to increased resilience in the face of change, enhanced performance and greater success! This Learning Short-take includes activities to help to motivate, illustrate key learning points, demonstrate important skills and ‘drill down’ to the drivers of behavior. It provides key concepts of communication, team building, leadership style, individual and team motivation, performance, and interpersonal skills. It covers both the essential theory and practical skills for successful leadership of teams and participants create a personal action plan.

Influencing for Opportunity

The ability to Influence others is critical in today’s competitive business environment. Organizations run on influence. Influence enables you to build the relationships you need to get results inside or outside the formal power structure. In order for people to succeed in the flattened hierarchy of the modern corporate environment, they must be able to influence others. Employees and managers alike can no longer assume they have power over others – they must earn it through influence. However we are not born as influential people. This is a skill which must be learned and practiced. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to influence those around you. You will learn models of influence, influence principles and strategies, as well as how to plan and prepare for important influence opportunities. As a result of this learning Short-take you will achieve greater results in your organization, work more productively and effectively in a team environment, and develop stronger working relationships with co-workers, suppliers, customers, and even competitors. The Learning Short-take is designed for completion in approximately 90 minutes.

Listen & Be Listened To

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also influences the way we listen and how others listen to us. Information that conflicts with our ideas and beliefs may simply be tuned out. Similarly when we expect to hear certain things, we often only pay attention to what interests us. Our perception about a person, situation or subject influences our reception of the information, and how much attention we choose to pay. Listening is naturally a very selective and subjective experience. The art of active listening is something that takes time and effort, however is critical to building and maintaining effective working relationships. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques of effective listening. You will learn build more effective work relationships with your co-workers, leaders and by tuning into key communication messages and responding appropriately. You will learn tips, tricks and techniques to boost active listening capability and discover the type of behavior that commands respect from both the speaker and listener point of view. The Learning Short-take is designed for completion in approximately 90 minutes.

Negotiating for Success

Negotiation is the means by which people deal with their differences. Whether those differences involve the sale and purchase of a home, an employment contract dispute, a dispute with a client, or making trade-offs on internal resources, resolutions are typically sought via the process of negotiation. To negotiate is to seek mutual agreement through an exchange of dialogue. Negotiation is an ever-present feature of both our personal and work lives, and in the business world effective negotiators are in high demand. Bringing a difficult negotiation to a successful conclusion can be one of the most individually exhilarating and organizationally valuable aspects of business today. This Learning Short-take combines self-study with workplace activities to develop skills in successful negotiating. This Learning Short-take is particularly relevant to those who are new to negotiating, or who would benefit form a review of negotiation principles. Participants will learn how to effectively prepare for a negotiation using a real business opportunity, and will learn how to incorporate key steps and elements into the negotiation process. Participants will understand how to achieve a win/win outcome in a negotiation and will be able to differentiate positional bargaining from principled negotiation. This Learning Short-take is designed for completion in approximately 90 minutes.

Making Meetings Work

It is estimated that the average professional spends 61.5 hours per month in meetings, or two weeks every year. It is also estimated that at least 50{da4ec7a36c7dc9cc90ce9803111bcc0833112ba67c2b0dbf34b23a33465c5a30} of this time is wasted in unproductive meeting activity. This is a poor return on investment and is well below what would be considered acceptable for other investments. Even if you don’t attend meetings as frequently, you have most likely at some stage felt you are wasting your time. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to make meetings work. Your meetings will become focused, efficient, targeted, and more likely to have a productive impact on the company’s bottom-line. You will learn how to effectively prepare, manage, facilitate and actively participate in meetings. The Learning Short-take is designed for completion in approximately 90 minutes.

Persuasive Presentation Skills

The power and opportunity we are given every time we present is enormous, yet many presenters have no idea of their potential to influence. A dynamic presentation gives you a platform to communicate your message effectively, influence your audience and spark desired action. Effective presenters use the energy of their audience to deliver lively and memorable presentations. They also spend a considerable amount of time preparing for their presentation, ensuring that the structure, content and communication style is appropriate for their listeners. It is what happens before the presenter enters the room that dictates the success of the presentation. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to deliver dynamic presentations. Participants will assess their current approach to delivering presentations and will develop unique and innovative strategies to improve their level of success. You will work on real-life presentation opportunity to effectively plan your communication. The Learning Short-take is designed for completion in approximately 90 minutes.

Recruiting for Success

The recruitment of good employees is critical to long term business survival and should be a treated as a competitive and strategic activity. Finding the best people to fit your organizational culture and contribute to the goals of the company is both a challenge and an opportunity. The war for talent is on, and the candidate market is tight. Recruitment cannot afford to be a reactive process that takes place when employees leave. In order to be successful, recruitment must be about pro-actively anticipating trends in employee turnover and changes to the strategic direction of the organization. Workforce planning is as critical as sales, marketing and financial planning. This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques to recruit and select the right employees for your organization. You will learn to deliver cost savings to the business by employing the right people, reducing employee turnover and re-recruitment costs, and achieving organizational results. The Learning Short-take is designed for completion in approximately 90 minutes.

Creative Business Thinking

Within each of us there exists an infinite capacity for creating ideas and nurturing them through to innovation. However, while we are all born with an abundance of creative potential, we continually place limitations on ourselves, preventing the flow of ideas and inhibiting creativity. Creativity is not available on demand. It is a learned process. The emphasis of this Learning Short-take is on pragmatic tools and techniques to successfully unlock creative potential. This Learning Short-take combines creativity tools with typical business scenarios to practice lateral thinking. These scenarios will help to stretch participant thinking by deliberately challenging existing perspectives and considering alternative ways of working. The Learning Short-take is designed for completion in approximately 90 minutes.

Managing Organizational Change

Managing the challenge of change is a powerful responsibility. It is not easy and it is often expensive. However, failing to recognize the need to change and not working to build commitment to the change is far more costly. Making the investment of time, energy and money will benefit everyone – the employee, management, and the organization. Advocates of change will enhance its implementation and installation. Employees will return your investment in them with increased productivity and personal growth. This Learning Short-take will assist you to manage organizational change by identifying the reactions to change within your team, lead you through the steps to individual acceptance, and help you produce the results you desire.

Understanding & Managing Diversity

Anti-discrimination legislation prohibits sexual and racial harassment, and victimization of those who complain. EEO and harassment policies hold all employees and contractors personally responsible for striving for a workplace free from discrimination and harassment. Codes of Conduct establish expectations for personal and professional behavior both on the job and in the social context of work. In order to avoid liability for the actions of employees, employers must take an active role in informing staff so they clearly understand what behavior constitutes unlawful harassment and what the likely consequences will be if the policy or the law is breached. This Learning Short-take will assist you to understand and manage workplace diversity and apply effective behaviors and processes that aims for fairness and respect for all. The Learning Short-take is designed for completion in approximately 90 minutes

Effective Time Management

Time is our most unique and valuable resource. We all have 24 hours in a day and 168 hours in a week, and we are all forced to spend it at the same rate. We cannot slow time down, stop time, or cannot negotiate with time. Time management is about more than time – it is really about managing our lives. We cannot master time unless we are first willing to master ourselves. Controlling our time means controlling the events in our lives to improve self-esteem and increase productivity. This Learning Short-take combines self-study with workplace activities to provide you with key skills and techniques of effective time management. You will learn to do the things you ‘have’ to do more efficiently, and generate more time to do the things you ‘want’ to do. You will learn tips, tricks and techniques to ensure a positive return on your investment in time, increasing success in both your work and personal life. The Learning Short-take is designed for completion in approximately 90 minutes.

Train for Results

Train for Results, 3rd Edition, is focused on training review activities. Train for Results shows professional trainers, educators and facilitators how to provide pre-course work, set goals for the training program, select and design review activities, schedule review activities, cater for all adult learning types and preferences and how to run and debrief review activities successfully.

Training Activities That Work

“Training Activities That Work” provides a library of training activity ideas, ready for you to use or adapt to meet your training requirements. Catherine Mattiske and her team of co-authors have used their combined training experience of more than 100 years to take away your pain and help you to achieve SUCCESS. The book is powered by ID9® – a breakthrough rapid instructional design method invented by Catherine Mattiske in 1998. It details a variety of ideas for pre-course, during course, and post-course learning and review activities for both participants and their Managers. For each activity, there are comprehensive preparation and delivery instructions, in an easy-to-use and quick-to-reference format. Every chapter is filled to the brim with tried and tested training activities that really do work! These high impact training activities instantly measure learning, accelerate the pace of learning and save you time. They are fully balanced to illuminate the minds of learners of all styles. This book is a trainer’s toolkit essential! Use it as a reference tool, focus on specific chapters of interest, or read it from start to finish – the choice is yours.

Downloadable Tools

Downloadable tools are available for selected Learning Short-takes®.

Email us the Learning Short-take® product number (you can find it at the top of the inside back page of the LST, see picture below) and we will email your LST tool(s) to you.

Do you have questions?

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